Premium Pet Dental Wipes

Returns

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at heavenpawsusa@gmail.com. Please note that returns will need to be sent back to the original shipping address.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 5 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 5 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at heavenpawsusa@gmail.com.

Introduction

Welcome! At Heaven Paws, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.

Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs:

• Standard Shipping: Delivery within 7-15 business days.
• Premium Shipping: Delivery within 7-10 business days.
  

Delivery times are estimates and may vary based on your location and external factors.

Order Processing Time

• Orders are processed within 1-2 business days (Monday-Friday).
• Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.

Shipping Rates

Shipping charges are calculated based on the weight and dimensions of your order, and the shipping method chosen. Rates will be displayed at checkout.

International Shipping

We ship worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs fees, taxes, or import duties.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package's progress or you will be directed to the Shop application to automatically track your order.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at heavenpawsusa@gmail.com within 7 days of the delivery date for assistance.

Incorrect Address

lease ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.

Pet finger wipes are pre-moistened, disposable wipes designed for easy and precise cleaning of a pet’s eyes, ears, paws, or fur. Their finger-shaped design allows pet owners to have better control while gently removing dirt, tear stains, wax buildup, and bacteria without causing irritation. Infused with a mild yet effective cleaning solution, these wipes provide a safe and convenient way to maintain pet hygiene, especially for animals sensitive to traditional grooming tools. Simply insert a finger into the wipe, clean the targeted area, and discard it after use, ensuring a quick, mess-free grooming experience.

To use pet finger wipes, simply remove one from the package and slip your finger into its pouch-like design for better control. Gently wipe your pet’s teeth, eyes, ears, paws, or fur using soft, circular motions, applying minimal pressure to avoid discomfort. Once done, dispose of the wipe properly to maintain hygiene. If cleaning multiple areas, use a fresh wipe each time to prevent cross-contamination. Regular use helps keep your pet clean and comfortable between baths or grooming sessions.